Monday November 17th 2014
As many as three million UK households could have overspent on their energy bills by an average of £78 thanks to billing errors by their energy supplier, according to a new study.
ScottishPower was rated the worst of the big six energy suppliers in the study, with one in six customers claiming they had received an incorrect bill within the last year. Of those who have received an incorrect bill, almost 50% said it was based on a different meter reading to the one supplied.
Meanwhile, a second survey has found that 34% of elderly customers are rationing their heating due to the soaring cost of energy.
20% of over-65s do not heat their homes when cold because of fears of rising bills. The revelations come as it is revealed that 53% of households haven’t changed their energy supplier in thee years.
A small proportion admit they do not know where to start when deciding to switch supplier, whilst a similar amount fear losing their heating altogether during a change over.
Tom Lyon, energy expert at uSwitch, who conducted the survey said: “It’s unacceptable that customers are picking up the cost of suppliers’ mistakes. Households are already facing sky-high energy bills and simply can’t afford simple blunders.
‘Correct bills are essential for people to stay in control of their energy and are the least customers should expect. Recent upgrades by some of the big six to billing systems have resulted in some teething problems, but the industry must do more to tackle these issues and reduce errors.’